I'm posting this thread for a friend since he doesn't speak english. He has about 17 users (for buying accounts with games on them online) on his console and the latest HFW/HAN/HEN installed. He lives very far away from him in another country, so I can't go do this stuff for him. I give him clear instructions and he followed them to get him to the point to where he can use PSN Patch. When he runs PSN Patch, the user section on the middle right section of the screen says "null" and the app tells him to activate his account. I created a "fake" account for him in Mexico (he lives in South America), gave him the password and email, he logged in and everything, activated the console for ps3 (games, not videos) and it still says "null" in PSN Patch. Any suggestions?